- Introduction
Welcome to https://lyonpower.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://lyonpower.com or make a purchase from us.
Please read this policy carefully. If you do not agree with the terms, please do not access the Site.
- Information We Collect
We collect several types of information from and about users of our Site:
Personal Information: Information that can be used to identify you, such as:
* Name
* Shipping and Billing Address
* Email Address
* Phone Number
* Payment Information (e.g., credit card details). Please note that we use third-party payment processors (e.g., Stripe, PayPal) and do not store your full credit card details on our servers.
Order Information:Details about the products you purchase, your order history, and return requests.
Technical Information:Automatically collected information when you visit our Site, which may include:
* IP Address
* Browser Type and Version
* Time Zone and Location
* Operating System
* Pages You View and Links You Click
* Referring/Exit Pages
Cookies and Similar Technologies:We use cookies (small data files stored on your device) and similar tracking technologies to enhance your experience, analyze Site traffic, and for advertising purposes. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
- How We Use Your Information
We use the information we collect for the following purposes:
To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
To Communicate With You: To respond to your inquiries, provide customer support, and send you important administrative information (e.g., updates to our policies).
For Marketing and Advertising: With your permission, where required by law, to send you information about new products, special offers, and other updates we think you will find valuable. We may also use your information to display targeted advertising on other websites.
To Improve Our Site: To analyze how customers use the Site, troubleshoot technical problems, and improve our products and services.
For Security and Fraud Prevention:To protect our Site and our business from fraudulent transactions and other illegal activities.
- Legal Basis for Processing (For GDPR Compliance)
If you are located in the European Economic Area (EEA) or the UK, our legal basis for collecting and using your information depends on the context in which we collect it. We typically rely on the following bases:
Performance of a Contract: To fulfill our obligations to you when you make a purchase (e.g., shipping your order).
Legitimate Interests:For our legitimate business interests in operating and improving the Site, and for marketing, provided these interests are not overridden by your rights.
Consent: Where we have obtained your clear consent, for example, before sending you marketing communications. You can withdraw your consent at any time.
Legal Compliance: To comply with applicable laws and regulations.
- Sharing Your Information
We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our business, under strict confidentiality agreements:
Payment Processors: (e.g., Stripe, PayPal) to secure payment transactions.
Shipping Carriers: (e.g., FedEx, DHL, USPS) to deliver your orders.
Email Marketing Platforms:** (e.g., Klaviyo, Mailchimp) to manage our communications.
Analytics Providers: (e.g., Google Analytics) to understand Site usage.
Legal Obligations:** We may also disclose your information if required by law or to protect our rights, property, or safety, or the rights of others.
- International Data Transfers
Your information may be transferred to and processed in countries other than your own. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including using Standard Contractual Clauses or other approved mechanisms for transfers outside the EEA/UK.
- Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. For example, we retain order information for tax and warranty purposes for [e.g., 7 years].
- Your Rights
Depending on your location, you may have the following rights regarding your personal information
Access:The right to request copies of the personal data we hold about you.
Rectification:The right to correct inaccurate or incomplete data.
Erasure (“Right to be Forgotten”):The right to request that we delete your personal data.
Restrict Processing:** The right to request that we suspend the processing of your data.
Data Portability: The right to receive your data in a structured, machine-readable format.
Object to Processing: The right to object to our processing of your data, particularly for direct marketing.
Withdraw Consent: Where we rely on consent, the right to withdraw it at any time.
To exercise any of these rights, please contact us at [Your Email Address]. We will respond to your request within a reasonable timeframe.
- Children’s Privacy
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
- 10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
* By email: [Your Privacy/Support Email Address]
* Through our contact form: [Link to Contact Form]